abI sat beside my TL during work today, for the first time.
And and i finally understood why the seniors told me he's the nicest TL around in the office :) He's that sort who'd smile when you ask a question and not like some "who and who" who gives a fucked up face. And everytime i had a question, he'd never fail to teach me beyond the question. Okay, i'm just glad that my TL is xaiver! And another plus point is that he's quite good looking too! Heh.

So i had a very nasty customer today.
Her dad is a doctor and she has 5 tvs with digital boxes installed at her home. She subscribes to a 99 bucks plan every month, and so you can imagine she's a customer starhub wouldnt want to lose. And she was screaming so loudly thru the phone that even xaiver who was one table away from me could hear her, and thank god he came to my rescue lah!

She was so furious cos her services were terminated cos she didnt make payment, which is i think, quite reasonable considering she didnt make payment for 2 months. And she still had the cheek to say, "you guys want to cut off my services, cant you you call me to at least inform me?" I was thinking lah, she thinks the whole of starhub only has she ONE bloody customer is it. Thousands of services are being cut off in a day, so what? We call everyone and say, "Hi miss/sir. I'm sorry that your services have been cut off due to late payment. Please accept this."

Like wth right? And she still dare say it's OUR fault when it's HER who didnt make her payment. And when xaiver told me to tell her that we've sent reminders to inform her on this, she said "even if that's the case, we have to inform her!"

Then there's another customer who asked why we aint showing this particular show, and why we are showing project runway instead. So quite obvious, we'd choose to cater to the majority right? It's afterall, still a business. So she said, "what about the minority like me? Cant you all just show it? It isnt like we arent paying?"

Yah true that you're paying.
But big deal is it?
Say we buy that show for thousands, just cos of you, one person we broadcast it, then what? Charge you that miserable 8 bucks?

And there was this indian lady who called in wanting a free preview for a new channel that we launched. So i told her very politely that for this, there is no free preview. And she screamed and said, "why cannot free preview? if we dont watch, how do we know if the quality is good? or whether the shows nice or not?"

For god's sake lah, it's just $4.20 a month, which works out to how much cents a day lah! Want this and that service dont want to pay. Next time you open a shop right, i will go there and ask, "eh aunty can taste this anot? i never taste dont know nice anot, how to buy? and i want to taste this one also, and this this this this."

Makes sense anot.
These kind of people are seriously brainless lah.
I dont understand why there're people who think of only themselves with regards to any issue. They think that the whole organization has only one customer which is them. Bloody irritating.

But there's cute customers too lah.
And customers who appreciate what you do for them, who keep thanking you for your help. I'd prefer more of these customers please.

Customer: I want to know how to watch demand tv.
Starhub: Oh, you press the ppt.dov button on your remote control.
Customer: Dont have eh.
Starhub: It's the 1st button which is blah blah colour.
Customer: I press already, but there's nothing.
Starhub: Okay. Can you let me know what you see on your screen?
Customer: Huh? I need to on the screen ah?

Damn dots but damn funny.
Customer who wants to watch tv but never on the tv set and say he cant see anything. Haha.

We get to see the weirdest people in this job too. Haha.
So candy's coming for interview tmr. And i do hope she gets the job since she wants to work in this line, and i'd have another company for lunch :)

It's off day tomorrow and baby and i call it friends day.
Why? Cos everytime he meets his friends, i'd meet mine too! Haha. And since we both are out with friends, we'd call it friends day. Haha.

He's at a chalet lah, so wont be seeing him till prob sat or sun. Boo.
I'll definately miss him and his monster face and his irritating yet entertaining actions.

Out with ken and eric tmr.
I'm gonna get pressssies! Heh.

And this is dedicated to someone whom to spoke on the phone to just now when i said i had something for him that will irritate yet make make him smile :)

Thank you for the smiles you gave me and now,
i will be giving you back a million smiles :)
And yes, this is for my baby boy whom i'm missing!

brianna
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