I think i am a workaholic.
I was logging into ibanking and i actually keyed in my OPID at work as the username, wondering why i cant log in, and only realise this is ibanking and not proxi. Please laugh at me, lol, cos i'm laughing at myself. Hur.

This post is totally random.
I actually wanted to blog how reading chein ning's and juan's blog made me smile, and chein ning's one practically made me laugh. She's forever so comical lah, and these simple things make my day a better one.

Today at work, there was this customer that called and asked why the due date for her bill is changed from the 20th to the 14th instead. So i explained very nicely to her that it only started in this month's bill, and the reason is mainly because of industrial practice as singtel and starhub is also having a 14 days period to have the bill paid. And furthermore, though the due date is changed, if you make ur payment past that date, there is no late payment fee imposed.

Then she went on and ask why it isnt made known to customers, are we cheating or doing smth unsightly? I was holding my temper, not wanting to be rude to her, but she pushed her luck man.

"Does that 5 days time frame make any difference to m1? Do you know what you're doing is not morally right? By not informing customers, it's wrong! And even if starhub and singtel does that, cant m1 stand out from them and be different, why monkey see monkey do?"

"I'm totally disappointed, after all the yrs i've been with m1, i think i'll just go to starhub. They are SO much better."


WAH.
My bloood shooooot all the way up.
Complain nonstop. And shouting so loudly.

When they offer promotions that m1 dont, you say they offer and we dont.
And it's only right that we do cos of the competition and what nots.
Now we practice common practice and you wanna complain also.

If you cant pay ur bills on time, that's seriously not our prob. As a consumer, you SHOULD know that everyone company has their own rights to change the rules and regulations, at ANYTIME they decide to. If we're really doing smth not morally right, and hiding things, why did we even print the due date on ur bill? Please.

So what do you want?
Print every single change that takes place and send letter to inform you huh? You are not working in this industry to know the HUGE number of changes that take place anytime, even before we know it. If we really want to, we send and you'll complain it as nusiance. Or you cant understand la, 1001 reasons.

HAHA.
Very hard to please every individual you know?

And please, we merely change due date you wanna make a big fuss.
Still say will write to the "ministry" blah blah. Go ahead and waste ur time, cos no one will entertain you. I dont mean or want to be mean, but seriously, do you think they hv got nth better to do than to be bothered with ur senseless complaint?

The government increase GST, even kopitiam increase their coffee price, bus fare increase price, why dont you complain to government and say they increase GST as and when they like?

Just cos they are government you dont dare to say and complain, and when it comes to other issues, complain like nobody's business.

AND another silly customer.
Dispute with me over number portability.

"When i signed the line, you were the one tt said i can bring in my other number, now i sign already, say need to choose one. If this is not rubbish and lying, tell me what is this!"

Customers cant understand this is not a decision made by the telcos. It is a decision made by IDA. Not happy dont come and scream at us lah, we didnt make the decision? Curse and swear like some uneducated people, if you're that unsatisfied, feedback to IDA, call them and scream at them instead if you have the guts!

Wah, sometimes talk to these kind of people can puke blood. So i rather let them talk and talk, cos when i say smth, they dont even listen to the explaination and think whatever they know is right and we're wrong. So i might as well keep quiet, let them talk until happy and hang up.

BUT BUT BUT, there are nice customers too.
Customers who totally appreciate ur efforts in going that extra mile to hv things checked for them, and a simple "thank you, i really appreciate it" chases away all tt frustrations from those f-ed up customers.

Sometimes i hope some irritating customers will chance upon this blog or blogs of people working in this industry and their frustrations on customers. Read what i got to say about them. Over the phone i cant, cos i'm at work. But this is my blog, i'm free to write my thoughts. Read and think about it, are customers always right?

Dots.
Despite these not very nice calls, i'm rather happy tdy cos i signed on msn and i talked to many people! Hee.

1st, mr. weeeeeeee! :)
I havent talked to him in agesssss.
And he was nice to drop me msg in friendster some time back.
Something unfortunate happened, so i hope he'll be okay.
Though he seems fine, i guess when such things happen, at one point, you wont feel good.

2nd, honey! :)
Silly girl who didnt sms me when such a BIG thing happened. Boo.
She also isnt really happy cos somthing happened as well.

I just hope these 2 friends will not be affected by what happened.
And boy and girl, anytime you need a listening ear, my phone is 24/7 :)

Esp. to honey, i'm always here kays :)
Jiayou for ur work and we will meet soon for our date!
I promise we'll find somewhere else for HAPPINESS MUSSELS.
You really made my day today just by chatting with you. Hee.
BIG BIG HUG! <3


Time to bed, cos i'm really tired.
Good night!

brianna
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